There With Care of the Bay Area is seeking a Program Coordinator. The Program Coordinator is responsible for ensuring families are supported throughout their medical crisis in a way that aligns with There With Care’s mission and values. To this end the Program Coordinator enlists the help of staff, a volunteer pool, in-kind donors, and service providers within the community. The Program Coordinator is the liaison between the family, There With Care staff and volunteers, and the referring organization.

About There With Care of the Bay Area

There With Care is a nonprofit organization dedicated to providing a wide range of meaningful and fundamental services to families and children during the critical phase of a medical crisis. Families with a child who has a critical illness are referred by medical social workers from local hospitals. There With Care builds support around families through a community of people and a network of services. Each family’s services are individualized to ease the challenges of life’s dayto-day obligations with compassion and care. There With Care was founded in 2005 in Colorado and There With Care of the Bay Area was founded in 2011.

Qualities

Team player energized by the idea of providing thoughtful and family focused care.
Passion for/experience with helping children and families facing critical illness.
Client/customer service experience with compassionate listening skills and good phone etiquette.
Professional and clear verbal and written communication skills.
Excellent time management and organizational skills with a strong attention to detail.
Solid computer and data entry skills and willingness to learn new things.
Proficient in Microsoft Office 365.
Experience with Salesforce or databases is desirable.
Bachelors or Associates degree desirable.
Spanish-speaking desirable.
Experience working with volunteers, or as a volunteer is helpful.

Responsibilities

Processing incoming referrals, contacting a family over the phone to introduce There With Care services and discussing how to best support the family.
Listening to a family with compassion, care, and non-judgment to determine the family’s needs during their medical crisis.
Utilizing our Salesforce database to track family information, services provided, and various reporting.
Creating care packages for families and ensuring items are available.
Coordinating with referring partners to ensure a collaborative approach to supporting families.
Collaborating with other team members and volunteers to provide timely and appropriate care.
Problem solving to address unique needs or challenges that may arise.
Matching community support with family needs.