Rebuilding Together Peninsula is looking for a Client Intake Specialist. As the main point of contact for current and potential homeowners and nonprofits seeking assistance, the Client Intake Specialist will support homeowners throughout the application process. This role requires strong organizational skills, follow-through, and empathy to respond to homeowners' inquiries, assist them in processing their paperwork to prove income eligibility, and schedule home assessments. The ideal candidate should be a good problem-solver and comfortable working with members of the community who have traditionally been marginalized. This is a part-time (30 hours per week), non-exempt position based in Redwood City, reporting to the Director of Programs.
Rebuilding Together Peninsula
Rebuilding Together Peninsula is one of the largest of over 100 affiliates of Rebuilding Together Inc., a national nonprofit. Rebuilding Together Peninsula is passionate about helping to preserve affordable homeownership and supporting families who turn to them for critical safety and health-related repair needs. They value the initiative and input of their staff to best meet the community’s needs. Rebuilding Together Peninsula's efforts to preserve affordable homeownership, stabilize and revitalize local neighborhoods, and enhance local pride and individual dignity are supported through partnerships and collaborations with government agencies, private businesses, skilled craftspeople, civic organizations, churches, and community volunteers.
Qualifications
Strong customer service approach
Fluent in English and Spanish (written and spoken)
Proven ability to build relationships with people of diverse backgrounds.
Excellent attention to detail and follow-through.
Self-motivated, accountable and responsible.
Excellent interpersonal skills.
Ability to work independently and take initiative.
Highly flexible and adaptable.
Highly organized and process oriented.
Strong problem-solving skills.
Comfortable with information technology and basic software including Google Apps, MS Office/Word
Reliable transportation, valid California driver’s license and proof of insurance
Pass a background check and have clean driving record
Strongly Preferred:
Familiarity with Salesforce
Experience working in a nonprofit
Knowledge of Peninsula
Responsibilities
Respond to requests from prospective and current homeowners regarding their applications.
Effectively communicate guidelines for participation.
Conduct pre-repair project briefings for homeowners and facilities.
Provide updates on progress and issues.
Schedule home assessments for staff to determine homeowners’ and agencies’ repair needs.
Maintain client database.
Maintain accurate documentation and track progress.
Support quarterly and year-end reporting.
Support the design of new forms and systems to enhance efficiency as appropriate.
COmpensation and Benefits
RTP offers base salary, cell phone, laptop, mileage reimbursement. In addition to standard sick leave, offices are closed between Christmas & New Year’s Day. Salary range: $40K-$42K DOE.
To Apply
Email your cover letter (Word or PDF document) summarizing your interest, fit with qualifications, and experience along with a current resume to: Greg Bernard, Director of Programs, Rebuilding Together Peninsula at jobs@rtpeninsula.org. Resumes without a cover letter will not be considered. For more information about the organization, visit http://www.RTPeninsula.org.
