The Peninsula Conflict Resolution Center is seeking a Learning & Evaluation Associate to support the Director of Operations in maintaining a strong practice of data-driven continuous quality improvement. This will help link service models and outcomes to the agency's strategic goals. In collaboration with the Director of Operations and the Director of Programs, this role will utilize data to implement and refine the organization’s newly established Theory of Change. The Learning & Evaluation Associate will report directly to the Director of Operations.
About Peninsula Conflict Resolution Center
Peninsula Conflict Resolution Center (PCRC) was established in 1986 by a small group of concerned residents who wanted to help their neighbors resolve disputes. Since then, PCRC has grown to serve thousands of residents across the county each year, and has earned the reputation of being a highly knowledgeable and effective organization – buoyed by its unique ability to encourage the collective strengths of individuals, families and organizations to help improve communication, community engagement and conflict resolution throughout San Mateo County.
Qualifications
The Learning & Evaluation Associate must be a self-directed active problem solver who can identify effective strategies to expand upon while also being able to recognize areas of strategic vulnerability.
Preferred Characteristics of Strong Candidates
Experience working with data management, analysis, and interpretation
Ability to think out of the box and come up with original ways of showing impact
Responsibilities
Oversee training, maintenance, and continued build-out of the agency’s database and other data-tracking systems
Streamline database look and processes
Develop strategic and operational metrics to support client outcome and agency impact measurement
Create and maintain custom reports and programmatic dashboard reports for both internal and external dissemination
In concert with DOO and the DOP, build expectations and accountability plan for staff database use
Support implementation of organization-wide quality improvement procedures, including the agency’s Theory of Change workplan
Provide ongoing support to staff
Train and onboard new staff in the database
Collaborate with Leadership and Tactical Team on interpreting data for agency reporting (i.e., Annual Report, Fundraising, Impact Report, Donor and Partner maintenance, etc.)
Develop and execute focus group in all entry points
Work with survey and data integration and optimization
As a valued member of our team, you will play a crucial role in our small organization, where collaboration and adaptability are key. We embrace a dynamic work environment, and there will be occasions when you'll be called upon to contribute beyond your daily responsibilities. Your versatility will be essential as you engage in tasks that align with our organization's mission and goals. We believe in fostering a spirit of teamwork and initiative, and your willingness to take on diverse challenges will contribute significantly to our collective success. Join us in this exciting journey where your efforts will shape your professional growth and contribute to our organization's overall success and impact.
COmpensation and Benefits
PCRC is prepared to offer $30-$35 per hour based on experience and skill.
PCRC has a generous time off policy, which includes 13 paid holidays, four floating holidays, five vacation days, and up to 14 paid sick days.
To Apply
Please email a thoughtful cover letter and resume outlining your interest and qualifications, and a List of three references, two of which must be professional and current within the last ten years to hr@pcrcweb.org with “PCRC L&E” in the subject line. Application materials submitted without a cover letter will not be considered. The employment offer is contingent upon a background check clearance, reference check, and satisfactory proof of the employee’s right to work in the U.S., as required by law.
