Daly City is seeking a volunteer for a Telephone Information & Referral Support Line Worker. As an Information & Referral Support Line Worker for the Healthy Aging Response Team (HART), a department of Daly City Partnership, you will be an integral part of the team. This role is pivotal in ensuring the well-being of individuals within the community served by HART. This position responds to incoming and provides information. and referrals for critical connections to social and health services to older and disabled adults. Follow-up and check-in calls are provided to ensure client connectedness and support.

About Daly City Partnership

For over 25 years, Daly City Partnership has transformed lives and offered innovative and impactful programs. Daly City Partnership is a non-profit organization that provides a comprehensive range of multi-generational programs to children, families, and older adults. Daly City Partnership's mission is to guide collaborative efforts and connect the community to services that promote well-being. Our vision is to co-create a community of people empowered to learn, grow, and achieve fulfilling lives.

Requirements

Excellent interpersonal and communication skills; ability to listen deeply, be patient and compassionate and practice good judgment
Desire to be of service to older adults and adults with disabilities; ability to provide respectful and compassionate support
Detailed and careful recordkeeping for data entry and important client case notes

responsibilities and tasks

Conduct phone call wellness checks, providing necessary information and referrals.
Perform regular follow-ups and check-ins with individuals to ensure their well-being.
Collaborate with team members to develop and implement health promotion strategies and recognize the need for referrals to higher levels of support and care.

Training

Participate in a 30-40-hour comprehensive training that provides a working understanding of community-based services and personal communication methods that promote compassionate, caring phone engagement. Continuing education is provided.

Time Commitment

4 hours per week, choice of shifts from 8:00 a.m. to 5:00 p.m. Participation in training, occasional in-person sessions, and completion of necessary on boarding processes.