Daly City is seeking a Case Manager. As a Case Manager I/II for the Healthy Aging Response Team, a department of Daly City Partnership, you will be an integral part of the team supporting older adults (seniors 50+) and disabled adults. You will assess, triage and support clients with a wide array of information, referrals and services. You will provide in-home health assessments, 1-1 coaching, care coordination, application assistance, referrals and other services related to social determinants of health. The case manager will be part of a multi-disciplinary team of staff and volunteers who also provide support via phone and drop-in services.

Location: This position is 100% on-site will be located at the Daly City Community Service Center.

About Daly City Partnership

For over 25 years, Daly City Partnership has transformed lives and offered innovative and impactful programs. Daly City Partnership is a non-profit organization that provides a comprehensive range of multi-generational programs to children, families, and older adults. Daly City Partnership's mission is to guide collaborative efforts and connect the community to services that promote well-being. Our vision is to co-create a community of people empowered to learn, grow, and achieve fulfilling lives.

MINIMUM QUALIFICATIONS

2 to 4 years of case management experience
Demonstrated proficiency in Microsoft Suite (Word, Excel, PowerPoint)
High degree of accuracy, efficiency, and attention to detail
Maintain proper professional boundaries and confidentiality
Willingness and ability to ask for help and to work under supervision
Must demonstrate cultural humility, treat all people with respect and believe that different experiences and perspectives add value.
Associate or bachelor’s degree in social work, psychology, sociology, related field or equivalent work experience.
Valid driver's license
Bilingual in one of the following languages is required for this position:

Spanish, Cantonese, or Mandarin

Knowledge of:

Resources including local public and non-profit organizations, including senior and disabled adult services
Basic health screening and assessment, the principles and accepted norms of older and disabled adult care, mental health needs, and familiarity with issues facing seniors and disabled adults.

responsibilities and tasks

Proactively attend all mandatory training and attend at least 2 training opportunities quarterly that will contribute to the team’s success
Identify areas of challenges and success and seek opportunities for growth in partnership with your direct supervisor at semi-monthly 1-1 supervision meetings
Participate in collaborative team meetings and trainings and utilize what you have learned to benefit clients
Conduct regular home visits to homebound seniors and disabled adults, carry out assessments and provide follow-up communication at regular intervals for continued short to mid-term needs, supporting clients with their stabilization plan
Provide wrap-around services, referrals and warm hand-offs to support clients in the application process for qualifying social services, such as home-delivered meals and groceries, technology classes, reduced cost utilities, mental health support, recreation, Medical/Medicare, Social Security, In Home Support Services, Cal Fresh, low-income senior housing search, etc.
Input accurate data entry into client relations management systems, as well as other tracking systems throughout the workday while processing client requests.
Support client application process for seasonal community service projects (holiday food, Family Resource Day, etc.)
Conduct occasional outreach regarding HART program services at community venues.
Assist in evaluation of services and narrative reports on outcomes by providing client stories and feedback to supervisor for reports and publications