SF Card is hiring for a Project Coordinator for a client-facing role who has excellent customer service skills and the ability to manage multiple schedules to ensure timely program deliverables. The full-time position entails supporting youth educators in teaching 2-hour classroom sessions, after-school and summer programs, and other clubs or youth organizations using the Student Tools for Emergency Preparedness (STEP) materials developed by the Federal Emergency Management Agency (FEMA). The STEP program provides youth with knowledge and tools to enhance their understanding of disasters and help their families better prepare.

This is a fixed-term, full-time, exempt position lasting one year

The expected start is scheduled for May 1st, 2024

About SF CARD

San Francisco Community Agencies Responding to Disaster (SF CARD) is a Bay Area nonprofit that works throughout the region to increase resilience in local communities. SF CARD works in 12 counties stretching from San Benito to Sonoma, offering disaster preparedness, response, and recovery education to nonprofit, faith- and community-based organizations, small businesses, and their clients and constituents.

Minimum Qualifications

3-5 years of Project Coordination and Scheduling experience (maybe volunteer work)
3+ years of customer service experience via email, telephone, and in-person
Ability to work in both Google and Microsoft platforms, i.e., Sheets and Excel
Ability to host Zoom meetings and work in Wix integrated software platform
Experience with time management in a self-paced environment
This position requires Bilingual Spanish
A valid CA driver's license is required

Responsibilities and Tasks

Act as the key point of contact, providing excellent customer service to clients interested in the STEP program
Fulfill daily communications requests from potential clients and trainers
Collect training requests, determine eligibility, schedule trainer, and collect follow-up documentation for grant fulfillment
Maintain dashboard and overall progress of deliverables
Develop contacts for potential delivery sites of the program
Maintain inventory control of course materials
Identify and share challenges promptly with the Program Director
Provide additional support for Spanish language programs with customer service and some translation
Attend mandatory training and course reviews
Identify areas of success and opportunity in 1-1 meetings with supervisor

Ability to

Deliver excellent customer service to a wide variety of stakeholders
Must be willing to travel throughout the Bay Area - Sonoma to San Benito
Able to balance work-from-home schedule
Maintain professional boundaries
Willingness to ask for help and work under supervision
Ability to address multiple priorities and program deliverables simultaneously
Work standard business hours as well as occasional evenings and weekends, as requested
Stand and sit and move around for limited periods of time
Lift up to 25lbs of weight
Pass a background check and Tuberculosis (TB) test for working with children