The Community Outreach Program Director performs daily duties to correspond with and coordinate all aspects of programming for the outreach department. The ideal candidate is well organized, dependable, has excellent communication skills, and is bi-lingual (English/Spanish). They should have a broad knowledge of East Palo Alto, Belle Haven, North Fair Oaks, and surrounding communities. The Community Outreach Program Director should also have a strong interest in promoting social justice within the communities they support.

About Nuestra Casa

Nuestra Casa has been serving the needs of the immigrant Latino population of East Palo Alto and surrounding communities since 2002. The organization rose out of a community assessment conducted by a group of local activists who were concerned about the growing needs of the rising immigrant population. Today, Nuestra Casa is positioned as the premier Latino-serving nonprofit in their community. Over the past five years, their growth has allowed them to expand their services and programming into neighboring communities like Menlo Park (Belle Haven region) and Redwood City. Through their advocacy efforts, they also reach other communities in San Mateo County.

Duties & Responsibilities

Provide direction and leadership to outreach staff with the Executive Director and manage the program’s day-to-day operations. Ensure all programs are delivered within the highest quality standards established by the company, and take an active role in the onboarding of all team members to ensure staff is trained to adhere to company standards and policies and oriented to the full scope of their duties and their jobs.
Support overall recruitment efforts including outreach, selection, hiring, orientation, training, and performance management of assigned staff. Ensure all assigned staff receive one-on-one supervision weekly and a written evaluation annually.
Develop and manage work plans and operational processes for completing multiple, overlapping streams of work across initiative projects.
Develop program and project timelines to ensure project milestones and deliverables are met in accordance with project schedules.
Work closely with the Executive Director to foster and manage day-to-day relationships with government and community partners. Work collaboratively with partner organizations on mutual contracts to provide high-quality services and ensure project timelines and desired outcomes are met.
Represent Nuestra Casa at external meetings and events with professionalism and enthusiasm.
Facilitate meetings with staff or other external stakeholders and conduct site visits as required.
Work closely with the Executive Director and communications & development staff members on high-level strategic planning and questions and liaise with local government representatives and other partners.
Assist and support the identification of funding opportunities.
Work closely with the Executive Director and other Nuestra Casa Senior Leadership to contribute to ongoing project development and strategies for Nuestra Casa.
Ensure program staff and team members are scheduled to work operationally to ensure adequate labor and staffing and all days are covered.
Provide leadership and oversight to ensure program services are delivered in a high level of quality and service and in a timely manner.
Be available by phone or in person after business hours to support staff working on projects after normal business hours when consultation is needed.
Manage collection of data processes required for all programs overseen by the Community Outreach Program Director program and ensure timely submission of reports.
Review, reconcile, authorize, and submit accurate and complete time records on a bi-weekly basis as required.
Attend and participate in training events as required.
Develop and maintain respectful, caring, ethical, and empowering relationships with program participants.
Actively nurture and advance the cooperative, harmonious, and teamwork-oriented work culture that Nuestra Casa within the workplace.
Must be able to drive own vehicle to project destinations, as required; documenting and reporting mileage according to company procedures.
Perform other related duties, responsibilities, and special projects as assigned.

Reporting Responsibilities

The Community Outreach Program Director is a hybrid position and reports to the Executive Director.

Qualifications

Must be deeply committed to Nuestra Casa’s mission.
Must be Bilingual/bicultural in English/Spanish.
A master’s degree in a related field is strongly preferred, but all candidate’s previous experience will be considered.
Minimum 5-8 years of demonstrated work experience providing services to vulnerable communities preferred. Demonstrated experience in a program serving immigrant needs and community organizing strongly preferred.
Minimum 3+ years of demonstrated experience providing program management, staff supervision, and leading multidisciplinary teams in a related field are strongly preferred.
Demonstrated experience effectively managing line-item operating budgets strongly preferred.
Ability to maintain a high level of confidentiality and professional demeanor, and to represent the organization in a professional and positive manner at all times.
Must demonstrate a high level of maturity, solid judgment, professionalism, and emotional stability.
Problem-solving—Identify and resolve problems promptly and gather and analyze information skillfully.
Customer Service—Strong people skills and ability to manage difficult customer service situations, respond promptly to community members’ needs, and solicit community members’ feedback to improve service.
Oral and written communication—speaks clearly and persuasively and with composure in positive or negative situations, demonstrates group presentation skills, and conducts meetings. Complete written progress notes and other formal communications skillfully and professionally.
Quality management—looks for ways to improve and promote quality and demonstrate accuracy, attention to detail, and thoroughness.
Planning/organizing—prioritizes and plans work activities, uses time efficiently, and develops realistic and measurable action plans.
Adaptability—Ability to adapt to changes in the work environment, manage competing demands, and manage in situations with frequent changes, delays, or unexpected occurrences.
Dependability—Must have consistent attendance at work and be on time, follow instructions, respond to management direction and instructions, and invite continuous feedback to improve performance.
Safety and security—actively promote and personally observe all safety and security procedures and exercise safe use of all company equipment and materials.
Must be a dynamic self-starter with a demonstrated ability to work independently on special projects.
Excellent computer skills in the Google Suite environment, including email and Internet navigation required. Experience with Salesforce is a plus. Experience managing web-based time and attendance and staff training and development systems is strongly preferred.
Excellent communication and people skills.
Ability to work flexible hours, including some evenings and weekends.

Physical Demands

The physical demands described here represent those that an employee must meet to perform this job’s essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties associated with this position, the employee is regularly required to walk, drive, stand, sit, and climb steps. The employee frequently is required to use hands and fingers to operate a computer keyboard, mouse, and telephone and talk and hear. The employee must occasionally bend, lift, and/or move up to 25 pounds. Specific vision abilities required by this position include a vision to drive, vision to walk, close vision, peripheral vision, and the ability to adjust focus.

Special Requirements

This position requires frequent driving. A valid California driver’s license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.

Salary

The Community Outreach Program Director position will pay an annual salary of $100,000 to $110,000. Upon successful completion of a 6-month probationary period, the position will become permanent. This position is full-time and exempt with excellent health, dental, and vision coverage, 401(k), and paid holidays and vacation days.