CORA is seeking a Residential Programs Coordinator to work on site at the organization's safe houses and housing assistance programs. This role involves overseeing the development and implementation of support programs, troubleshooting challenges, and providing supervision for staff. The ideal candidate should have a master's level degree in Social Work or equivalent training, along with experience in providing trauma-related programming. The focus is on developing self-sufficiency for individuals who have experienced intimate partner abuse.

About CORA

As the only agency in San Mateo County with the sole purpose of serving those experiencing intimate partner abuse, CORA provides safety, support and healing. CORA’s comprehensive services include a 24-hour hotline, collaboration with law enforcement, emergency shelter options, legal services and family-centered mental health therapy. In addition, CORA provides community education and prevention programming throughout the county. CORA is a multicultural agency committed to serving individuals, regardless of age, ethnicity/race, financial status, language, sexual orientation, immigration status, class, religion, gender, gender expression, mental or physical ability.

Responsibilities

Client Programming Support:
- Ensure services are designed and implemented to ensure trauma informed programs and procedures and increase quality of service and client experience
- Facilitate regular client enrichment programs and adapt based on client feedback to improve service quality.
- Ensure services are streamlined to ensure a thoughtful human design of program and procedures and increase quality of service and client experience
- Coordinate and enhance client engagement activities, including enrichment programs and referrals to CORA and partner services, while addressing client feedback and concerns.
Staff Training and Support
- Supervise performance of safe house client advocates; mentor and coach as needed to ensure quality and timeliness of service.
- Regularly mentor and coach safe house client advocates to promote continuous improvement in service quality.
- Design programs that engage volunteers in offering enrichment programming for clients
- Regularly Gather and act on feedback from clients to enhance program offerings.
Reporting and Administration:
- Regularly enter accurate case notes into the agency’s database – Empower DB – and update other trackers and data as needed.
- Monitor and report on safe house budgets and data, in coordination with the Manager of Safe House and Supportive Housing, to ensure financial and program accountability.
- Assist Manager of Safe House and Supportive Housing with regular program reporting.

Required qualifications

Minimum of 3 years’ experience in domestic violence services, crisis intervention, and homelessness or related fields.
Strongly Preferred: Bilingual (e.g., Spanish/English, Samoan, Tongan, Tagalog, Cantonese.)
Masters degree in Social Work, Psychology, or a related field strongly preferred. Additional degrees or relevant certifications are considered. Candidates with a high school diploma or equivalent and extensive work experience in domestic violence services, crisis intervention, and homelessness may be considered in lieu of a degree.